Privacy Policy This Privacy Policy describes how Swara Digital Academy collects, uses, and protects your personal information when you use our site and services. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant legislation. Who We Are Swara Digital Academy is the data controller responsible for processing your personal data collected through our online platform and services. Our physical address is 14/A, Dr. Radhakrishnan Salai, Ground Floor, Chennai, Tamil Nadu, 600004, India. Information We Collect We collect information from you when you register on our site, enroll in a program, subscribe to a newsletter, respond to a survey, fill out a form, or interact with our services. The types of information we may collect include: Personal Identification Information: This may include your name, email address, postal address, phone number, date of birth, and payment information (processed securely by third-party payment processors). Educational and Professional Information: Details about your musical background, experience, goals, and participation in our programs (such as online vocal coaching, choir training, music production basics, audio engineering, workshops). Usage Data: Information about how you access and use our service. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. Content Information: Information you provide when participating in interactive features of our service, such as submitting vocal recordings, participating in community forums, or providing feedback. How We Collect Information We collect information through various methods: Directly from you: When you provide it to us during registration, enrollment, communication, or participation in activities. Automatically: Through cookies and similar tracking technologies as you navigate our site. From third parties: We may receive information from third-party service providers that help us operate our service, such as payment processors or analytics providers. Legal Basis for Processing Your Data We process your personal data based on the following legal grounds: Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., providing access to courses, workshops, and the creator community platform). Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to marketing emails). You can withdraw your consent at any time. Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., maintaining records for tax purposes). Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests (e.g., improving our services, preventing fraud, communicating with you about service updates). How We Use Your Information We use the information we collect to: Provide, operate, and maintain our services (including online vocal coaching, choir training, music production, audio engineering, live workshops, recorded lessons, and the creator community platform). Process transactions and manage your payments. Communicate with you, including responding to your inquiries, providing support, and sending you service-related updates and notifications. Personalize your experience on our site and tailor content and program recommendations. Improve, optimize, and develop new services and features. Understand how our services are used and analyze trends to enhance user experience. Send you promotional and marketing communications about our services that we believe may be of interest to you, based on your preferences and consent. Detect, prevent, and address technical issues and ensure the security of our platform. Comply with legal obligations and enforce our terms and policies. Sharing and Disclosure of Your Information We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances: Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, hosting, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. With Your Consent: We may share your information with third parties with your express consent. Data Security We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it. Your Data Protection Rights Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include: The right to access: Request a copy of the personal data we hold about you. The right to rectification: Request correction of inaccurate or incomplete personal data we hold about you. The right to erasure (right to be forgotten): Request the deletion of your personal data in certain circumstances. The right to restrict processing: Request that we limit the processing of your personal data in certain circumstances. The right to object to processing: Object to the processing of your personal data in certain circumstances (e.g., for direct marketing). The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller. The right to withdraw consent: Withdraw your consent at any time where we rely on consent to process your personal data. To exercise any of these rights, please contact us using the physical address provided below. We may ask you to verify your identity before responding to your request. Cookies and Similar Technologies We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. Children's Privacy Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers. Links to Other Sites Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy (Note: as per instructions, the effective date marker is not used in the final output). You are advised to review this Privacy Policy periodically for any changes. Contact Us If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us by mail at: Swara Digital Academy 14/A, Dr. Radhakrishnan Salai, Ground Floor, Chennai, Tamil Nadu, 600004, India